The policies described in this document constitute a complete and mutual agreement between Ecuador Verde País Cía. Ltda., Ecuadorian parent company, from this moment called "Tour Operator" and the person or persons who are going to participate and/or make use of the tourist company's products and services that have reserved and paid, named / s as "The Passenger". The Tour Operator urges the Passenger to provide the information required below in each heading as appropriate in their case.
The passenger assures to be in good health and good physical condition to be able to fully enjoy an expedition in continental Ecuador with its related activities; among which are: frequent transfers on land to the boarding sites of the boats, which requires some physical effort and balance.
The Passenger knows that they will arrive at piers or other platforms that are generally wet and that could be slippery, as well as that they will participate in daily and nightly walks through the jungle that may include walking on irregular terrain.
The Passenger is aware that the trip through the mountains and the east may imply experiencing altitudes between 2,500 meters above sea level as well as exposure to high levels of humidity. If the passenger suffers from any medical condition (including allergies) that may affect their travel experience and therefore has consulted with their doctor before participating in an expedition in continental Ecuador, they will inform the tourist company of their condition and needs. associated medical conditions while acknowledging that the Tour Operator reserves the right not to accept passengers with health problems, based on their physical condition.
The Passenger confirms that they have purchased Travel Insurance with the Insurance Agency which has provided them with the following Insurance Number which includes trip cancellation, coverage interruption and baggage loss protection AS WELL AS Coverage medical and emergency medical evacuation coverage.
If the Passenger does not have this coverage, they must cover their own emergent medical mobilization expenses, for which Ecuador Verde Pais Cía. Ltda, will not be done responsible for such expenses.
The Passenger acknowledges that the Tour Operator is not responsible for the cancellation of the tour in mainland Ecuador due to strikes or uprisings, riots, war, acts of terrorism, inability to obtain supplies and other circumstances beyond its control, including disasters. natural, unfavorable weather conditions (flash or flash floods) and flight delays.
The Passenger acknowledges that the Tour Operator may, due to force majeure circumstances, or unexpected events, may vary the time of day of the departures of the trips, or alter their programs and itineraries without prior notice. This item is based on strikes, road closures, natural disasters, unfavorable weather conditions (drought or flash floods), flight delays, etc. Events that are out of reach and out of our hands and that does not allow us to provide the service.
Due to the aforementioned conditions, the tourist company has no obligation to provide replacement products, replacement services or refunds to affected passengers.
The Passenger is aware that the transportation or use of illegal substances, including illicit drugs and narcotics during the trip with our Tour Operator are prohibited by local and national laws.
The Tour Operator is not responsible to the Passenger for changes made by Third Parties (eg Airlines and Ground Transportation Companies) related to cancellations and other itinerary modifications or any other eventuality that harms the normal development of the tour or its completion.
Reservations made: 31 days or more before the departure date.
The price of shore excursions is based on single, double or triple occupancy, as requested by the client. Individual supplements will apply according to the policies of the hotels and the providers of the services used.
With 31 days in advance or more: 100% refund applies
From 30 to 16 days in advance: 50% refund applies
15 days in advance or less: NO RETURNS APPLY
NOTE: If the Passenger made his payment with Credit Cards and cancels his reservation; Bank commissions will be deducted from the value to be returned 9
i. Cancellation Due to Illness or Injury
The tour operator will retain all payments received as a penalty, which is why we strongly urge passengers to purchase travel insurance to cover such incidents and unforeseen force majeure.
ii. Cancellation Due to death of an immediate family member
To members of the immediate family (husband, wife, daughter, son, mother, father, brother, sister) a 50% refund applies when the cancellation is definitive.
Presentation of the Legal Death Certificate is required.
In case it is agreed to postpone the reservation to a future date; 100% of the funds received are kept, depending on the availability of the Lodge.
iii. Delays, missing the flight or bus and not showing up on time
No refund or credit.
NOTE: We are not responsible for objects not declared at the time of check-in.